Service Options
There are multiple ways to obtain account information and make changes to your account. We want to make it easier for you to manage your account. That means providing you with the service options you want, when you want them.
Account Access - Online
You can obtain account information and make changes to your account online by selecting the “Account Access” icon located on the left-hand menu. To access your account you will need your User Identification (User ID) and Password*. Through Account Access Online , you can:
Make account balance and transaction inquires
Obtain investment option performance history
View your quarterly statement
Change your address
Update or change your beneficiary information
Execute investment allocation changes
Transfer among investment options
Delete pending transactions
Retrieve distribution paperwork (created by an ING Customer Service Associate)
A confirmation will be sent to your for all Internet initiated financial transactions.
*First-time users will be asked to fill out a brief registration form. This form will prompt you to create a personalized User ID and Password that will be used to access your account(s). You will need your Social Security Number and Personal Identification Number (PIN) to complete the registration process.
Account Access – Voice Response System - (1-800-584-6001)
You can obtain account information and make changes to your account by calling our 24 hour toll-free Voice Response System. To access your account you will need a touch-tone phone and your Social Security Number and Personal Identification Number (PIN). Through Account Access Voice Response Systems, you can:
Make account balance inquiries
Execute investment allocation changes
Transfer among investment options
Change your Personal Identification Number (PIN) or request your PIN by mail.
Request a printed account statement
Review your personal profile information
A confirmation will be sent to you for all telephone initiated financial transactions.
Account Access - Customer Service Associate – (1-800-584-6001)
You can obtain account information and make changes to your account by speaking to an ING Customer Service Associate (CSA). To speak with an ING Customer Service Associate, dial 1-800-584-6001 and press “0”, when prompted.
ING Customer Service Associates are available to assist you between the hours of 8:00 a.m. and 9:00 p.m. Eastern Time Monday – Friday. Through ING Customer Service Associates, you can:
Make account balance and transaction inquires
Obtain investment option performance history
Review and update your personal profile information
Request a change in the way your future contributions are invested
Request a change in the way your current account balance is invested
Request a Beneficiary Designation Form to change your beneficiary information
Review distribution options, terms, and conditions - taxes, penalties and timing of distributions
Obtain distribution and other account service forms
Request a printed account statement
Obtain Internet assistance
Account Access – Special Needs Assistance
1-800-855-2880(TTY)
1-800-855-2882 (ASCII)
1-800-855-2883 (Telebraille)
A confirmation will be sent to you for all Customer Service Associate initiated financial transactions.
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