Service Options
There are multiple ways to obtain information about your account, make account transactions, and receive answers to questions you may have about the Program. ING wants to make it easier for you to take advantage of the valuable benefits made available to you by Johnson County. That means providing you with the service options you want, when you want them.
ING offers participants and employees:
Local Service
Local service support from experienced representatives.
Our Overland Park Office is located at 10740 Nall Avenue, Suite 120, and can be reached by telephone at (913) 661-3797 (or, outside Johnson County, toll-free at (800) 814-1643). Our office is open from 8:00 a.m. to 4:00 p.m. (Central Time).
You can also contact your local registered representatives directly:
Julie West
Phone: (913) 661-3763
Email: Julie.West@ingfa.com
Wendy Prestwood
Phone: (913) 661 -3745
Email: Wendy.Prestwood@ingfa.com
Marisa Brown
Phone: (9130 661-3759
Email: Marisa.Brown@ingfa.com
Lori Hubert
Phone: (913) 661-3742
E-Mail: Lori.Hubert@us.ing.com
Julie Curry
Phone: (913) 661-3742
E-Mail: Julie.Curry@us.ing.com
Take advantage of the services available from your local service team, including:
- Educational meetings and seminars
- Individual one-on-one meetings
- Asset allocation modeling
- Model Investment Portfolios
- Hypothetical illustrations
- Retirement planning
Toll-free Telephone Access
Our national toll free telephone line, (800) 584-6001 provides you with access to Customer Service Associates (CSAs) available Monday-Friday 7:00 a.m. - 8:00 p.m. (Central Time). You may choose to speak with a CSA during these hours by pressing 0#.
Internet Access
You can access your account information via the Internet through the Account Access option shown in the left bar menu on this page. Through the Internet, you can make:
Account inquiries
Investment allocation changes
Transfers among investment options
Investment option performance history
You will receive prompt, written confirmation for each Internet financial transaction.
Service You Can Depend On
24 hour, 7 day a week toll-free participant account balance information, investment allocation changes, and transfers (via an automated voice response system).
Same day processing of fund transfers and investment allocation changes if the request is received in good order before the close of the New York Stock Exchange (generally 3:00 p.m. Central Time).
Prompt, written confirmation of all phone and Internet transfers and allocation changes. Transactions processed will be reflected in your account on the following business day.
Options for hearing and vision impaired employees to conduct toll-free business via telephone, voice carryover, hearing carryover, personal computer, operator assistance, and telebraille or voice telephone.
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© 2002 - 2009 ING North America Insurance Corporation
Insurance products issued by ING Life Insurance and Annuity Company. Financial planning and securities offered through ING Financial Advisers, LLC (member SIPC), One Orange Way, Windsor, CT 06095-4774, or other broker/dealers with which it has a selling agreement.
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