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Service Options

At ING, we offer an integrated program of financial and retirement education. Through one-on-one meetings, we help expand financial and retirement understanding and investment awareness.

But beyond that, ING offers additional quality services designed to enhance your retirement program, including:

  • Educational seminars
  • Participant newsletter
  • Personalized plan service
  • Asset allocation assistance
  • Ongoing financial education
  • Quarterly account statements
  • Financial planning & investment advisory services

    • When it comes to managing your account, ING provides you many ways to stay on top of your retirement program:

  • Dedicated local representatives for your campus (click here to find the contact person for your campus).
  • Our Customer Service Associates are available to assist you Monday through Friday between the hours of 7:00 a.m. and 8:00 p.m Central Time at (800) 525-4225.
  • ING Access provides you with toll-free access to account information 24 hours a day*. This feature is password protected and allows you to check balances and execute certain transactions. You can reach the ING Access automated phone system at 1-800-584-6001 for the Mandatory Retirement Plan effective 12/31/06 (1-800-262-3862 for the Mandatory Retirement Plan until 12/30/06, and the ongoing Voluntary TDA).
  • Access your account information via the Internet. State-of-the-art security and password protection allows you to check balances and execute certain transactions. Just click on the Account Access icon on the left side of your screen.

    • *May be unavailable at times for system maintenance.

    Insurance products, annuities, and retirement plan funding options issued by (third party administrative services may also be provided by) ING Life Insurance and Annuity Company, One Orange Way, Windsor, CT 06095-4774. Securities and financial planning offered through ING Financial Advisers, LLC (member SIPC). Securities also offered through other broker-dealers with which ING Financial Advisers, LLC has selling agreements.

     

    © 2002 - 2009 ING North America Insurance Corporation

    Insurance products issued by ING Life Insurance and Annuity Company. Financial planning and securities offered through ING Financial Advisers, LLC (member SIPC), One Orange Way, Windsor, CT 06095-4774, or other broker/dealers with which it has a selling agreement.