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Service Options

ING makes it easy to access information about your account and MetroMax, and to receive ongoing support. Our services include:

  • Local Service
  • Toll-free Telephone Access
  • Internet Access

    • Local Service

    ING has moved the local servicing office for your MetroMax 457(b) Deferred Compensation plan to:

    ING Financial Advisers, LLC.
    214 Second Avenue N., Suite 2
    Washington Square Bldg-Ground Floor
    Nashville, TN 37201
    Tel: 615-627-1500
    Fax: 615-244-7182

    Toll-free Telephone Access

    Our Customer Service Associates are available to assist you Monday through Friday between the hours of 7:00 a.m. and 8:00 p.m. (Central Time) at 1(800)584-6001.

    Internet Access

    Our Self Service features are also available to provide account inquiry and transaction capabilities:

  • ING Access by phone, our toll-free phone system provides you with access to account information 24 hours a day. This feature is password protected and allows you to check balances and execute certain transactions.
  • Our ING Access online feature provides you with online access to account information via the Internet. State-of-the-art security and password protection allows you to check balances and execute certain transactions.

    • Note: You will need your personal identification number (PIN) and Social Security Number to use these Self-Service features. The confirmation you receive from ING upon the completion of the transition will identify your PIN. For your protection, you are encouraged to change your PIN by calling ING Access by phone or via ING Access online.

     

    © 2002 - 2009 ING North America Insurance Corporation

    Insurance products issued by ING Life Insurance and Annuity Company. Financial planning and securities offered through ING Financial Advisers, LLC (member SIPC), One Orange Way, Windsor, CT 06095-4774, or other broker/dealers with which it has a selling agreement.