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Servicing Your Plan – Service Options

There are multiple ways to obtain information about your account, make account transactions, and receive answers to questions you may have about the Plans. ING wants to make it as easy as possible for you to take advantage of the valuable plan benefit made available to you by the City. That means providing you with the service options you want, when you want them.

NOTE: You will need your personal identification number (PIN) and Social Security Number to use these self-service features.

ING offers City participants and employees:

Local Service

Local service support from licensed representatives.

  • Our on-site office located at the City of West Palm Beach, Human Resources, at (561) 494-1000 (call for directions). Our local representative, Andrea Diamantis-Modica, will be available on site every Monday from 9:00 a.m. – 12:00 p.m. by appointment for your convenience. When a Holiday falls on Monday, the office hours will be Tuesday.
  • Our local servicing representative at (561) 714-4301.
  • Our regional office located in Tampa, Florida at 1715 N. Westshore Blvd., Suite 300 at (800) 282-6295.

    • Toll-free Telephone Access

    Our toll free telephone line, (800) 584-6001, features:

  • Licensed customer service associates (CSAs) available Monday-Friday 8:00 a.m. -9:00 p.m. (Eastern Time).
  • 24 hour, 7 day a week toll-free participant account balance information, investment allocation changes, and transfers (via an automated voice response system)
  • Same day processing of fund transfers and investment allocation changes if the request is received in good order before the close of the New York Stock Exchange.
  • Prompt, written confirmation of all phone and internet transfers and allocation changes. Transactions will be reflected in your account on the following business day.
  • Options for hearing and vision impaired employees to conduct toll-free business via telephone, voice carryover, hearing carryover, personal computer, operator assistance, telebraille or voice telephone.

    • Internet Access

    You can access your account information via the Internet through the ING Access option shown in the left bar menu on this page. Through the Internet, you can make:

  • Account inquiries
  • Investment allocation changes
  • Transfers among investment options
  • Investment option performance history
  • Prompt, written confirmation will be sent for all Internet financial transactions.

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    © 2002 - 2010 ING North America Insurance Corporation

    Insurance products issued by ING Life Insurance and Annuity Company. Securities offered through ING Financial Advisers, LLC (member SIPC), One Orange Way, Windsor, CT 06095-4774, or other broker/dealers with which it has a selling agreement.